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真诚服务暖人心 | 前海人寿广西医院客服“变身”临时妈妈 解决患者就诊“关键小事”

2021-10-28

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解决患者就诊“关键小事”


患者带孩子就诊不方便,电竞下注客服人员小韦发现后主动帮助照看。她在检查室旁找了张座椅,哼着摇篮曲,轻轻的摇晃着哄怀里的孩子入眠;担心冷气太足孩子睡着后着凉,她还特意托人找来舒适柔软的毯子盖在孩子身上;又怕轻微动弹就把敏感浅睡的孩子惊醒,小韦始终保持着一个姿势不敢动,就算手臂酸麻也顾不上。直到患者做完检查回到孩子的身边,她才默默离去。

以病人为中心,以医疗质量为核心


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